We now offer a 60-day money-back guarantee on ALL OUR PRODUCTS.
Network Acoustics will accept returns or exchanges within a period of sixty (60) days, starting from the day we ship your order from our premises. You can buy with confidence, and try our products in your own home.
Your Return
If you decide you would like return any Network Acoustics product, please follow these instructions:
- All items must be returned in their original condition.
- All items must be complete, including all supplied fittings & accessories.
- All items must be returned with proof-of-purchase enclosed.
- Your return must clearly identify the sender.
- Your package must be clearly labelled “RETURNS”, and sent to the following address:
- Network Acoustics Ltd.
77 Allbrook Hill
Eastleigh
Hampshire
SO50 4NA
United Kingdom
For UK Customs purposes please state the package is a ‘Return’ and put a low value of £10.00. If required our UK VAT Number is 360416717 and our EORI Number is GB360416717000
For your own peace of mind, we recommend using a reputable tracked & signed delivery service.
Network Acoustics are not responsible for items that may be lost, stolen or damaged in transit.
Your Refund
The contents of your return will be inspected upon receipt.
If your returned items do not comply with the above instructions, at our discretion your return will either:
- Not be accepted, and no refund issued, or;
- We will deduct an appropriate fee from your refund total, which reflects the cost of replacement or repair.
All refunds will be processed within seven (7) working days of our receiving your return.
All refunds will be issued in £GBP, and for International customers this may mean that the refunded amount you receive in your local currency may be slightly less, or more than your original payment. This will be the effect of currency fluctuations over the 60-day return period.
Refunds will be made to the original payment method used for the purchase. For Credit Card refunds please expect a period of up to 7 working days for the banking system to show the refund on your account.
If you have any questions concerning our money-back guarantee or our returns procedure, please do not hesitate to contact us.